FAQ
HOW TO CREATE AN ACCOUNT?
You have already been to the Spa, simply enter your email address and click on "Forgot your password?" to activate your account on the new website.
You are new to the Spa, create your account now by clicking the link below. It's quick and easy.
WHAT ARE THE THERMAL SPA PRICES?
WHAT ARE THE OPENING HOURS TO COME TO THE THERMAL SPA?
Our opening times vary according to the season, so it's best to check our regularly updated Google page.
IS IT POSSIBLE FOR PREGNANT WOMEN TO COME TO THE SPA?
TREATMENT INSTITUTE
- Available from 3 months to 8 months of pregnancy
- You will be given a special massage for mothers-to-be
THERMAL SPA
- Available from 3 months and up to 8 months of pregnancy
- The thermal spa is accessible except for the saunas and steam rooms and the water jets on the lower back and stomach.
WHAT SHOULD I BRING TO THE THERMAL SPA?
Wellness Institute
- A swimsuit long shorts and full-body swimsuits are not permitted (On sale at reception).
- A pair of non-slip plastic flip-flops (On sale for €6 at reception).
You can enjoy your treatments in your bathing suit, or we can provide you with disposable underwear.
Thermal spa
- One bathing suit long shorts and full-length swimsuits are not permitted (On sale at reception).
- A pair of non-slip plastic flip-flops (on sale for €6 at reception).
A bathrobe is provided on arrival. However, you can bring your own towel to use in the changing rooms when you leave the spa.
Baby spa
For babies, we recommend a swim diaper (see 2). You can buy one on site on arrival.
Family spa
You can bring your own armbands some are available on site.
I HAVE A DISCOUNT HOW CAN I USE IT?
You have a membership or 10-ticket card and you would like to use it?
You don't need to book. Please go to reception desk with your membership card. You may be asked to show proof of identity.
HOW CAN I CANCEL MY APPOINTMENT?
If you want to cancel your appointment you need to
- Go to YOUR ACCOUNT
- Clic on MY ORDERS
- Select the order you want to cancel and clic CANCEL. You will be reimbursed on the card you used for the transaction.
If your booking is not elligible to an automatic reimbursement you will be redirected to send request by email.
I HAVE A DISCOUNT HOW CAN I USE IT?
You have a discount* and you would like to use it?
(see list below)
1. Please pay a deposit when booking on the website.
2. The rest of the payment will be made on the spot so that you can benefit from the discount on the same day.
*PMR, ASLIE, CAF, CEZAM, CLUB EMPLOYÉ, DYNABUY, GIA, GUEBRIAND, LOISIRS LCE 74, PASS LOISIRS "Pays du Mont Blanc", PASS LOISIRS Contamines Montjoie, PASSPRO TOURISME, forfait Ski Evasion St Gervais / Contamines (Liberté, saison, année), ESF, STBMA, SKIXER, OT Passy, OT Saint-Gervais, partenariats évènementiels.
HOW TO BOOK ?
Vous pouvez réserver votre venue au spa sur notre site internet ou votre formule bien-être par email sur [email protected]
DIRECTIONS TO THE THERMAL SPA?
BY CAR
From Lyon, Grenoble, Annecy, Geneva :
A40 motorway,
Follow signs for Chamonix Mt Blanc.
Take exit 21: St Gervais les Bains, Passy, Le Fayet.
Take the 1st exit at the 1st roundabout, then the 2nd exit at the 2nd roundabout.
Go through Le Fayet and continue on the D1205, Avenue de Genève.
On leaving Le Fayet, take the 1st road on the right, "Le Parc Thermal".
Continue along the driveway to the end of the thermal park.
The thermal baths are located in the Le Fayet thermal park:
355 allée du docteur Lépinay
74170 Le Fayet
BY TRAIN
Saint-Gervais les bains Le Fayet TGV station.
BY PLANE
The commune is accessible by air, with Geneva Cointrin international airport 80km away.
WHAT PAYMENT METHODS ARE ACCEPTED?
On the website
- Credit card
At the frontdesk
- Credit card
- Check
- Vacation voucher
- Bank transfer
- Cash
If you wish to pay by a method other than credit card, please pay a 30% deposit when booking via the website and the balance on arrival.
IS THERE A RESTAURANT?
ON-SITE
Les Thermes does not offer a catering service. We do, however, offer a tea room where you can quench your thirst and get something to eat.
IN THE PARK
The Club House is open from May to October and offers a catering service.
IS THE THERMAL SPA SUITED FOR DISABLED PERSONS?
Our establishment is equiped to receive people with disabilities.
Persons with reduced mobility are entitled to a 20%* discount on admission to the Mont Blanc Thermal Spa on presentation of their PMR card.
A 50%* discount is available for wheelchair users and their accompanying person.
*On the highest rate, without discounts or promotions.
HOW DO HAPPY HOURS WORK?
This is access to the Mont Blanc baths for a shorter period of time than conventional access. They are offered on an occasional basis, depending on how busy the baths are. They enable you to benefit from a reduced rate that varies according to the season.